Effective date
Effective date: 2026-02-10.
Scope
This policy applies to purchases made directly from XyroHub for consultations or digital downloads (if offered). If you purchase via a third-party provider, their refund rules may apply.
Refund eligibility
Refunds may be available depending on timing, scope, and whether the service has started. Where mandatory consumer law applies, your statutory rights are not limited.
- Consultations: refundable if cancelled in advance within the stated window (see Timelines).
- Preparation work: if substantial preparation was completed, refunds may be reduced.
- No-show: missed sessions may be non-refundable (rescheduling may be offered at discretion).
Timelines (typical)
- Cancellation window: typically at least 24–48 hours before the scheduled time for a full refund.
- Late cancellation: cancellations closer to the session start may be partially refundable or non-refundable.
- Processing: approved refunds are typically processed within 5–10 business days (provider/bank timelines may vary).
Exact windows may be clarified in your booking confirmation or order summary.
Digital items and immediate access
If digital downloads or materials are offered, access may begin immediately after purchase. In some jurisdictions, once you request or begin immediate access, withdrawal rights may be limited.
- If a download has been accessed or delivered, refunds may be reduced or unavailable, except where law requires otherwise.
- If a digital item is defective or not delivered, we will work with you to resolve the issue.
Common exceptions
- Requests outside the stated timeframes (unless law requires otherwise).
- No-shows or repeated rescheduling without notice.
- Abuse of policies or violation of Terms.
- Digital items that have been substantially accessed (where applicable).
How to request a refund
- Contact us and include your name and email used for booking/purchase.
- Include the session date/time (or order reference) and the reason for the request.
- We may request minimal information to confirm the booking and prevent fraud.
Please do not send sensitive personal information in refund requests.
Disputes
If you have a concern, contact us first so we can review and respond. Unnecessary chargebacks can delay resolution.
- We may keep reasonable records of scheduling, delivery, and communications.
- Consumer dispute mechanisms may be available depending on your jurisdiction.
Contact
- Email: [email protected]
- Address: 5-5-5 Kanda, Chiyoda-ku, Tokyo 101-0047, Japan
- Business ID/Tax ID: 6234567890123